崗位職責(zé)：

? 客戶關(guān)系：迎接到店顧客；了解顧客需求；向顧客介紹產(chǎn)品知識(shí)；在顧客購(gòu)買時(shí)給予意見；并接待投訴。

? 負(fù)責(zé)貨品安全，參與店鋪貨品盤點(diǎn)。

? 培養(yǎng)并維護(hù)客戶關(guān)系，搜集客戶資料，持續(xù)改進(jìn)客戶滿意度。

? 與各個(gè)店鋪協(xié)調(diào)進(jìn)行調(diào)貨。

? 負(fù)責(zé)賣場(chǎng)接貨，并核對(duì)貨品。

? 及時(shí)處理回倉(cāng)貨品，確保賣場(chǎng)整齊有序。

? 參加管理人員組織的例會(huì)及公司內(nèi)部培訓(xùn)，提供對(duì)增加銷售有用的信息。

? 按照店鋪經(jīng)理的指示，對(duì)貨品以及特定單品的特征、趨勢(shì)等信息進(jìn)行收集，了解庫(kù)存到貨的時(shí)間和數(shù)量。

? 檢查裁縫修整過(guò)的物品（如裁邊，小修改等）。

? 檢查未處置的貨品。

? 遵守店鋪運(yùn)營(yíng)，品牌管理，以及店舖安全等方面的流程。

Job title: Sales Associate/ Senior Sales Associate

Report to: Store Manager

Duties and responsibilities:

? Customer relations: greet arriving customers; understand customer needs, explain product characteristics to the customer, advice customers when purchasing, handle complaints.

? Carry out Store Manager’s instructions regarding the collections and related characteristics, trends, workmanship and treatment of particular items and understand information regarding stock arrival, in particular timing and quantity.

? Attend periodic meetings with the management in order to exchange useful information for the achievement of increased sales efficiency.

? Create and maintain a constant relationship with the customer constantly checking level of customer satisfaction.

? Check and guarantee that the sales area is always in order by handling garment restocking.

? Take measurements of the articles to be finished off by the tailor (e.g. hems, small alterations etc.).

? Check suspended articles.

? Comply with all operating, brand management and security procedures of the store.